C.V.
NARASIMHAN
RESPONSE
TIME
Public expect quick response from the police station to a distress call
or any complaint of a specific offence. Sincerity and sympathy shown by a
quickly responding police officer provide immediate satisfaction to the public,
though the case may not ultimately get detected, despite best efforts by the
police. Response time at police stations should, therefore, be documented in a
carefully prescribed format and sent to police headquarters in the form of a
daily report. At the headquarters all the incoming reports can be fed into a
computer and a daily index of response time can be computed and monitored by the
district authorities for corrective action whenever required. To prevent
manipulation of response time by dishonest elements in the system, some kind of
involvement of the complainant also in noting the response time may be thought
of.
Witnesses are now harassed by summonses for repeated attendance in court
and their time is wasted by delay caused by adjournments on some ground or the
other. A suitable report may be prescribed to go to police headquarters from the
police station on each day of trial indicating the duration of court
RECOVERY
OF PROPERTY
Overall percentage of recovery of property means nothing to the
individual victims of crimes. For example, if 10 cases of theft are reported in
a station in which property worth Rs.100 was lost in each of 9 cases and
property worth Rs.10,000 was lost in the 10th case, and the police
recover the entire property in the last case but fail to recover any of the
properties in the 9 other cases, the over-all value of property lost and
property recovered will be reckoned as Rs.10,900 and Rs.10,000 respectively,
leading to a fantastic recovery rate of 91.7%. The actual position is that among
the 10 victims of thefts, who complained to the police, only one was satisfied
with full recovery of his property while the remaining nine remained totally
dissatisfied. The overall measure of public satisfaction may, therefore, be
reckoned as 100+0+0+0+0+0+0+0+0+0 divided by 10 which amounts to 10% only. As
against 91.7% of recovery of property there is only 10% of public satisfaction.
This is a typical example of the unrelatedness of public satisfaction to the
statistical efficiency that can be claimed by the department. We have,
therefore, to strike a percentage of satisfaction in each individual case and
then arrive at the overall figure which should then be taken into account for
determining police efficiency.
RESTORATION
OF STOLEN PROPERTY
The existing arrangements in police stations do not monitor the ultimate
return of the lost property to the complainant after the disposal of the case in
court. Technically, this matter lies within the domain of the court but a lot of
public good will can be earned if the police and the court act jointly to ensure
quick restoration of such property to its lawful owner. The annual report should
refer to this matter in some appropriate statistical form.
COMPLAINTS
AGAINST POLICE
There is no analysis in the present annual reports about the number and
nature of complaints received against the police and effectiveness of the action
taken on them. This matter merits specific mention in some elaborate form in the
report.
COURTESY
TOWARDS THE PUBLIC
Some kind of opinion poll may be periodically conducted by some well
motivated volunteer agencies recognised by the government, and the results of
the poll in different areas of the State may be incorporated in the report.
INSPECTIONS
It is during inspections that the supervisory officers have a good
opportunity to see the actual ground conditions at the police station level and
evaluate the quality of police performance by a critical analysis of all the
relevant factors followed by interaction with different sections of the local
public. It is very unfortunate that in the dust and din of present day law and
order work, which frequently calls for direct handling of situations by the
senior supervisory officers, they have little time to do the stipulated field
inspections properly. Inspection reports have tended to become routine documents
presenting tailored statistics to
present a rosy picture of a thorny field! This trend has to be reversed and
station inspections must get back their due importance and serious attention
from the supervisory levels. Statistical evaluation must be given up and every
effort must be made by the Inspecting Officer to go into the quality of police
work done. For example, in regard to arrests made by the police a study made by
the NPC had shown that over 40% of the arrests were unnecessary. Meek and docile
accused persons are promptly arrested while the tough and militant bad
characters with a political colour manage to remain free. The quality of arrests
made in a police station can be easily checked and inefficiency can be exposed
by a discerning and well-motivated Inspecting Officer.
NPC
OBSERVATIONS
Dealing with this subject in their Eighth Report, the NPC have observed
as under:
'The following yardsticks should be adopted by the State Police
organisations for evaluating group-performance of the police at various levels:
Prevention
of Crimes:
Sense
of Security prevailing in the community.
People's
willing cooperation and participation secured by the police in preventing
crime.
Investigation
of Crime:
Correct
registration of crime
Prompt
visit to the scene of occurrence.
Speedy
investigation.
Honesty
and impartiality in investigation.
Law
and Order :
Extent
to which law and order is maintained taking into account the forces which
promote lawlessness.
The
manner in which law and order is maintained. Two factors have to be judged -
(a) People's cooperation, (b) Use of force
Traffic
Management :
Smooth
flow of traffic in urban areas and control of fatal and serious accidents by
prosecution of persistent offenders.
Service:
General
spirit of service, especially to weaker sections, physically handicapped,
women and children.
Quality
of serviced rendered in distress situations like cyclone, floods, famine,
etc.
Specific
instances of service oriented functions performed by the police which drew
special appreciation and gratitude from the public.
Reputation
for integrity and courtesy:
General
reputation.
Police
collusion with criminals organising illicit distillation, gambling, economic
crimes, prostitution etc.
Reputation
for courteous behaviour.
Prompt
and satisfactory enquiry into complaints against policemen.
Many of the indicators pointed out by the NPC have been discussed in the
earlier paragraphs of this paper and some suggestions have been made for
evaluation police performance with reference to these indicators. The
suggestions are only illustrative. Discussions at a specially convened seminar
or conference may throw up many more ideas and suggestions.